JD Power Recognizes Cadillac for Most Improved Customer Experience for Luxury Segment

JD Power, recognizing the strides Cadillac has made in their 5 core studies: Initial Quality Study (IQS) Vehicle Dependability Study (VDS) Automotive Performance, Execution, and Layout (APEAL) Study Sales Satisfaction Index (SSI) Study Customer Service Index (CSI) Study Cadillac outpaced other luxury brands Lexus and Porsche to take the top honor this year.